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job title:

Customer Care Specialist

date posted:

Tuesday, August 13, 2019

objective:

The Customer Care Specialist is charged with providing an exceptional customer experience throughout the lifecycle of the customer relationship. As a Customer Care Specialist, you are a customer experience champion internally and responsible for ways we can improve each customer touch point. The goal of the Customer Care Specialist is to provide the best customer experience in the world through creative solutions that exceed customer expectations.

Reports To:

Customer Care Manager

Duties:

Your Contribution to the Team Includes

  • Use tools and resources available to anticipate customer needs and provide personal, custom, thoughtful, and relevant service at all times
  • Answer all customer questions and correspondence as quickly and completely as possible (Anticipating and acting on the needs and follow up questions of customers to provide a remarkable experience)
  • Accurately process education orders and monitor the status of education orders through completion
  • Proactively reach out to our customers to gauge their satisfaction and assess their needs
  • Maintain customer files to ensure correctness and reduce duplications
  • Partner with all departments internally to increase inter-department cooperation and communication to continually improve the customer experience
  • Working knowledge of other departments internally (through continuous cross training) to increase operational knowledge to be able to support the customer and understand their total experience

 

What You’ll Need to be Successful

  • Ability to efficiently navigate through Accuterm and process order entries
  • Prior customer service experience (1+ years)
  • Strong working knowledge of MS Office (Word, Excel, PowerPoint) and Outlook
  • Excellent attention to detail and follow through
  • Ability to prioritize tasks according to importance and urgency while maintaining a calm, focused attitude
  • Ability to work as part of a team
  • Exceptional phone etiquette and communication skills
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Attn: Human Resources / Recruiting
1230 Macklind Avenue
St. Louis, MO 63110