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job title:

Literacy Account Manager

date posted:

Friday, February 14, 2020


The Literacy Accounts Manager (LAM) is responsible for retaining and growing business through proactive nurturing of customer relationships and collaborative partnership with Booksource Sales Consultants (SC). This is primarily a post-sales role with an emphasis on business retention and long-term growth. The Literacy Accounts Manager anticipates the needs of their accounts and provides product or service solutions that exceeds expectations. The Literacy Accounts Manager strives to be their accounts’ most trusted partner in implementing balanced-literacy solutions.

Reports To:

Literacy Accounts Team Leader


Your Contribution to the Team Includes

  • Perform and manage post-sales activities to retain business and optimize business opportunities
  • Utilize internal systems such as Sales Force to assess and report on account cycles, trends, and opportunities
  • Monitor and report on sales pipeline of accounts to internal and external stakeholders
  • Support lead generation and customer acquisition by responding strategically to SC requests for marketing collateral and field-support
  • Develop, maintain, and demonstrate understanding of territory and its impact on accounts such as education trends or policies
  • Build high quality custom book lists and price quotes
  • Provide relevant, constructive feedback on SC performance and accounts to internal stakeholders
  • Develop, maintain and demonstrate understanding of Booksource products, services and operational processes
  • Consult on selection, distribution, and implementation of Booksource products and services, positioning the best outcomes for the account and Booksource
  • Engage in, develop, and /or lead professional development specific to organization goals and strategies
  • Attend key customer meetings to develop interest to support the sales process
  • Provide input on new products, sales strategies, or marketing campaigns that address organizational goals and industry trends
  • May travel for trade shows, conferences, customer meetings, or trainings
  • Other duties as assigned that support business and financial expectations
  • Partner with the National Sales Manager to develop underperforming Sales Consultants
  • Manage open territories and work with the Inside Sales Team to find opportunities and build an active customer base
  • Monitor top customer accounts and work toward growth through reporting, partnering with Sales Consultant and consulting with the Business Development Team

What You’ll Need to be Successful

  • Strong verbal/written communication and basic math skills
  • Proactive and solution-oriented
  • Highly computer-literate, with proven ability to develop proficiency in systems
  • Strong attention to detail and ability to maintain high level of accuracy
  • Highly collaborative; ability to work well independently and on a team
  • Strong time management skills and proven ability to meet rigorous deadlines
  • Ability to respond quickly and accurately to the needs of multiple accounts
  • Minimum 2-3 years’ experience in account management or customer relationship management
  • Minimum of a Bachelor’s Degree in a related field, such as business, marketing, education, or library sciences
  • Experience with CRM, specifically Sales Force, a plus
  • Experience in education a plus

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