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job title:

Literacy Account Manager (LAM)

date posted:

Wednesday, September 08, 2021

objective:

The Literacy Account Manager (LAM) is responsible for retaining and growing business through building customer relationships and collaborating with Booksource Sales Consultants (SC) to nurture and develop new accounts. This is primarily a sales role with an emphasis on business retention and long-term growth. The Literacy Account Manager anticipates the needs of their accounts and provides product or service solutions that exceeds expectations by being an account’s most trusted partner.

Reports To:

Literacy Account Team Leader - Ciara Murphy

Duties:

Your Contribution to the Team Includes

  • Consult on selection, distribution, and implementation of Booksource products and services, positioning the best outcomes for the account and Booksource
  • Build high quality custom book lists and price quotes
  • Support lead generation and customer acquisition by responding strategically to Sales Consultant requests for marketing collateral and field-support
  • Leverage Salesforce to organize, assess and report on account data performance trends
  • Forecast sales pipeline of accounts to internal stakeholders and Sales Consultants
  • Identify new opportunities to build an active customer base
  • Develop and monitor top prospect districts through reporting and partnering with Sales Consultant/Business Development team
  • Understand and communicate trends of territory and its impact on accounts (i.e. education trends, policies)
  • Provide feedback on Sales Consultant performance and accounts to improve partnership and performance
  • Collaborate with other departments and provide input on new products, sales strategies, or marketing campaigns that address organizational goals and industry trends

**Travel may be required for trade shows, conferences, customer meetings, or trainings

What You’ll Need to be Successful

  • Bachelor's Degree or relevant experience in sales, account management, customer care, or education
  • Proactive, solution-oriented, and collaborative
  • Ability to manage and respond quickly to the needs of multiple customer accounts
  • Proficiency with Microsoft Office suite including Outlook, Excel, Word, Teams and a willingness to learn internal systems
  • Salesforce experience a plus
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