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job title:

Customer Care Specialist

date posted:

Tuesday, June 14, 2022


The Customer Care Specialist is charged with providing an exceptional customer experience, internally and externally. In this role you are responsible for maintaining customer data, entering orders, and all aspects of supporting and building customer relationships. The goal being to proactively improve customer touch points by offering solutions that exceed customer expectations.

Reports To:

Customer Care Manager


Your Contribution to the Team Includes 

  • Accurately process education orders and monitor their statuses through completion, the volume of these orders fluctuate throughout the year        
  • Maintain customer files to ensure correctness and reduce duplications        
  • Use tools and resources available to anticipate customer needs and provide personal, custom, thoughtful, and relevant service at all times 
  • Answer all customer questions and correspondence as quickly and completely as possible (Anticipating and acting on the needs and follow up questions of customers to provide a remarkable experience)
  • Proactively reach out to our customers to gauge their satisfaction and assess their needs
  • Partner with all departments internally to increase inter-department cooperation and communication to continually improve the customer experience 
  • Continually develop working knowledge of other departments internally (through continuous cross training) to better support and enhance the customer experience

 What You’ll Need to be Successful 

  • Ability to efficiently navigate through Accuterm and process order entries 
  • Prior customer service experience (1+ years)
  • Strong working knowledge of MS Office (Word, Excel, PowerPoint) and Outlook
  • Excellent attention to detail and follow through
  • Ability to prioritize tasks according to importance and urgency while maintaining a calm, focused attitude
  • Ability to work as part of a team 
  • Exceptional phone etiquette and communication skills
  • Experience with web-based applications
  • HS Diploma or GED preferred

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Attn: Human Resources / Recruiting
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